Policies

Booking & Scheduling

• All sessions must be booked in advance.

• A valid card on file is required to reserve appointments.

• You’ll receive both a confirmation and a reminder before your session.

Travel & Service Area

Mobile services are available within 15 miles of Indian Land, SC. including Fort Mill,

Pineville, Ballantyne and greater South Charlotte

• A extended travel fee of $20 will apply for locations 15-20 miles outside of the primary service zone

• No service beyond 20 miles offered at this time

• Accessible, nearby parking must be available

Set-Up Requirements

Please provide a clean, quiet space large enough for the massage table and room to move around (approx. 6×10 ft).

• Pets should be secured in another area during the session.

• The space should be comfortably heated/cooled.

New Client Intake

All new clients must complete a digital intake form prior to the session.

• We’ll discuss your goals, health considerations, and preferences to ensure a safe, personalized session.

Cancellations & Rescheduling

24-hour notice is required to cancel or reschedule without charge.

• Same-day cancellations or no-shows will be charged 100% of the service fee.

• If you’re feeling unwell, please reschedule — illness exceptions may be accommodated with notice.

Payment

Payment is due at the time of service.

• Accepted forms: card, cash, Venmo, PayPal, and CashApp.

• Gratuity is optional and never expected.

Health & Safety

Sessions will not be conducted if you are experiencing symptoms of contagious illness.

• Sanitary practices, clean linens, and disinfected equipment are part of every session.

• I reserve the right to refuse service for safety concerns, intoxication, or inappropriate behavior.

Professional Boundaries

** All services are strictly non-sexual therapeutic massage. **

• Any inappropriate behavior will result in immediate termination of the session with full payment due.

Accessibility

If you need special accommodations for mobility, positioning, or comfort, please let me know in advance.

• My practice is trauma-informed — you may request modifications at any time.

Weather & Emergencies

Severe weather or unsafe travel conditions may require rescheduling.

• Emergency situations on either side will not incur a cancellation fee.

  Frequently Asked Questions

  Do you bring everything?

  Yes — table, linens, lotion/balms, music, and any add-ons (Thai tools, cupping, thai herbal compress, sound healing, etc.).

  How much space do I need?

  A clear 6×10 ft area is typically perfect.

  What should I do to prepare?

  Just tidy the space, secure pets, and ensure comfortable temperature. You’re welcome to set your own music, lighting, or aromatherapy if you prefer.

  Can multiple people book in one visit?

  Yes — couples, friends, and small groups can book sequential sessions.

  Do you work in apartments and high-rises?

  Absolutely. Just ensure building access and parking instructions are provided.

  How long does set-up take?

  About 10–12 minutes before and 10 minutes after the session.

  Do you offer trauma-informed massage?

  Yes. You may request:

• additional draping

• minimal talking

• consent-based check-ins

• areas to avoid

• grounding techniques

  Your comfort and safety come first.

  Do you offer workplace or event massage?

  Yes — corporate wellness, retreats, bridal groups, parties, and more.

  Custom rates available upon request.

  What if I have injuries or medical conditions?

  We’ll review your intake and adjust the session accordingly. If something is outside scope, I will refer you to the appropriate provider.